Making the decision to get hair extensions is exciting, but it often comes with a lot of questions. Can I treat them like my own hair? How long will they really last? Is it truly natural hair? We believe transparency is key to your confidence. That's why we've compiled our most frequently asked questions and provided clear, in-depth answers. Let's bust some myths and get you the information you need to begin your hair transformation journey.
Is this really 100% natural human hair?
Yes, absolutely! This is the most important question, and our answer is our brand's foundation. We exclusively sell 100% authentic, natural Russian hair. There are no synthetic fibers, no animal hair, and no mystery blends. It is pure, single-donor human hair. This is why it can be styled, washed, and colored just like your own hair—because it is genuine. We also never use silicone coatings to fake a silky texture. The softness you feel is real and lasting.
Can I use my flat iron and curling wand on the extensions?
Yes! Go ahead and style away. Because our extensions are 100% real hair, they are completely safe for use with heat tools like straighteners, curling irons, and blow dryers. Just as you would with your own natural hair, we highly recommend always using a quality heat protectant spray before styling. This will help preserve the health and integrity of the hair for the long term, ensuring it stays beautiful for its full lifespan.
What does "double drawn hair" actually mean?
"Double drawn" is a quality term that refers to the fullness of the hair from top to bottom. In a standard bundle of hair (single drawn), you'll find hairs of many different lengths. This results in extensions that are thick at the top but get thinner and wispier toward the ends. Double drawn hair, which is all we offer at Icebabe Hair, has had those shorter hairs manually removed. This means your extensions are lush, thick, and voluminous all the way to the tips, giving you a much more luxurious and healthy-looking result.
How long will my new hair extensions last?
With proper care and maintenance, you can expect your Icebabe Hair extensions to last for up to 16 months. This includes professional re-application or "move-up" appointments with your stylist. The longevity depends heavily on your at-home care routine—gentle washing, regular brushing, and protecting the hair while you sleep are all key factors in getting the most out of your investment.
How do I choose the right color, especially online?
We've made this process simple and stress-free. We offer a complimentary custom color matching service. All you have to do is send us a clear photograph of your hair taken in natural light. Our expert colorists will analyze your shade and hand-pick the perfect blend to ensure a seamless, undetectable match.
Pro Tip: If you're stuck between two shades, it's always safer to choose the slightly lighter one. It's much easier for a stylist to deposit color and darken extensions than it is to try and lift them to a lighter shade.
Can I color or dye the extensions?
Yes, you can. Since it is real human hair, it can be colored or toned. However, we advise you to only deposit color (go darker) or use toners. We strongly recommend against using bleach or high-lift color, as this can damage the hair. For example, you can easily dye a blonde set of extensions to a light brown, but you cannot bleach a brown set to blonde. Always have a professional stylist perform any coloring services.
How are the extensions sold?
We sell our premium hair by weight to provide flexibility for both stylists and clients. You can purchase it as Hair Bulk (loose hair) in 100-gram units or in our pre-bonded K-Tip and Baby K-Tip forms. These are typically sold in packages of 25 grams or 100 grams, allowing for complete customization of your desired volume.
Where can I see the hair in person?
We would love to meet you! Our physical showroom is located in the NoMad neighborhood of New York City, at 13-15 W 28th St, office 10B. You can stop by for a consultation without an appointment to see and feel the quality of our hair for yourself.