Embarking on a hair extension journey is exciting, but it naturally comes with a lot of questions. You want to be sure you're making the right investment in your beauty and confidence. At Icebabe Hair, we believe in full transparency. We’ve compiled the most common questions we receive at our NYC showroom and from clients across the country and provided clear, expert answers. Let's dive in and give you the clarity you need to move forward with your dream hair.
The Big Question: Quality and Authenticity
This is the most critical starting point. Let's clear up any doubts about what you're actually buying.
Is this REALLY 100% natural human hair?
Yes, absolutely and unequivocally. This is the cornerstone of our brand. We sell 100% authentic natural hair sourced from Russia. There are no synthetic fibers, no animal hair, and no mystery blends. We also refuse to use silicone coatings, which create a fake sense of quality that quickly washes away. The hair you receive from Icebabe Hair looks, feels, and behaves like real human hair because that is precisely what it is. This commitment to purity is why top stylists trust us.
What does "double drawn" actually mean for me?
Think of it as quality control for fullness. "Double drawn" means the hair has gone through a process to remove shorter strands, ensuring the hair is thick and voluminous from the root to the very tip. For you, this means you get a look that is lush, healthy, and opulent. You won't have thin, see-through ends that make your extensions look unnatural. It’s the secret to that celebrity-quality volume and density.
Customization and Your Perfect Match
Your extensions should be as unique as you are. Here’s how we make that happen.
Can I get a custom color? I'm worried about a bad match.
We completely understand this concern, and we've made it our mission to solve it. While our hair comes pre-colored, we offer an expert individual color matching service. You don't have to guess from a swatch on a screen. Simply send us a clear photo of your hair in natural daylight, and our skilled consultants will meticulously hand-select the perfect combination of shades to create a seamless, multi-dimensional blend that is indistinguishable from your natural color.
Expert Tip: If you're stuck between shades or plan to color your hair, always choose the lighter extension option. It is very easy for a stylist to deposit color to darken hair, but lightening it is a much more intensive chemical process. Or better yet, just let our consultants handle it for a perfect match from the start!
What if my hair isn't straight?
No problem at all! We cater to all hair personalities. Our premium Human hair is available in three distinct textures to ensure a perfect blend: silky straight, effortless wavy, and vibrant curly.
Daily Life with Your New Hair
Let's talk about the practical side of living with and loving your extensions.
Can I use my flat iron and curling wand?
Yes! Please do. Because this is 100% real human hair, it is completely safe for thermal styling. You can wash, blow dry, straighten, and curl your extensions just as you would your own hair. They are designed to keep up with your styling routine and your active life.
How long will my investment last?
This is a premium product designed for longevity. With proper at-home care (using quality shampoos and conditioners) and regular maintenance appointments with your stylist, you can expect your Icebabe Hair extensions to last between 6 and 12 months. Many clients are able to have their hair re-tipped and reinstalled multiple times, making it a truly worthwhile investment.
The Nitty Gritty: The Purchase and Process
Let's cover the final details.
How is the hair sold? By the strand?
We sell our hair by weight to provide complete customization for you and your stylist. This gives you total control over the exact volume you want to achieve. Our hair is available in Hair Bulk (loose hair) or pre-bonded K-Tips and Baby K-Tips, sold in packages of 25 grams or 100 grams.
Where are you located? Can I see the hair in person?
We would love to meet you! Our physical showroom is located in the NoMad neighborhood of Manhattan, New York City, at 13-15 W 28th St, Office 10B. Please remember to contact us before coming, as we are not there every day. Reach out to us to schedule your visit. There’s nothing better than seeing and feeling the quality for yourself. For our clients across the country, we offer fast 2–3 days shipping anywhere in the USA.